OCC Mystery Shopper Survey

You are a potential student for the spring 2020 semester at Orange Coast College (OCC). Please contact the Admissions Office 714-432-5072. You are asking for information regarding the registration process and requirements for enrolling at OCC.
Do not inform anyone that you are doing a mystery shop. Anyone you encounter during this process should be under the impression that you are considering enrolling at OCC for the spring 2020 semester. Please only evaluate your experience TODAY. Do not use information from any previous experiences with Orange Coast College.

Questions you are to ask once you are speaking to a live person:

– Once I apply and receive a registration appointment, am I required to meet with a counselor in person?
– Can I take the assessment test online?
– At the end of the phone call, please ask: “Would you please email me information about Financial Aid?”

Begin Questionnaire

Mystery Shop Information

Mystery Shop Agreement

I understand and agree that I am an independent contractor for this Mystery Shop evaluation. I certify that I am not an employee of Seyfmark or Orange Coast College. I understand that I am not eligible to perform this evaluation if I or any member of my immediate family is, or has been, employed by Orange Coast College within the past 12 months. I understand and agree that all information relative to this evaluation is strictly confidential. I certify that I will not share with anyone my participation, nor any information gained through this evaluation. I certify that I personally called Orange Coast College at the phone number provided by Seyfmark, and performed the above evaluation.

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