OCC Mystery Shopper Survey
Do not inform anyone that you are doing a mystery shop. Anyone you encounter during this process should be under the impression that you are considering enrolling at OCC for the spring 2020 semester. Please only evaluate your experience TODAY. Do not use information from any previous experiences with Orange Coast College.
Questions you are to ask once you are speaking to a live person:
– Once I apply and receive a registration appointment, am I required to meet with a counselor in person?
– Can I take the assessment test online?
– At the end of the phone call, please ask: “Would you please email me information about Financial Aid?”